Refund policy
Last updated: August 2026
Return Window: 30 Days We offer a 30-day return policy. You have 30 days from the date of delivery to request a return.
Eligibility for Returns To be eligible for a return, your item must be unused, undamaged, and in its original packaging with all tags attached. Proof of purchase is required.
Non-Returnable Items The following items cannot be returned: opened or used beauty/personal care products, items marked as Final Sale, gift cards, and customised or personalised items. sealed beauty/personal care products that have been opened after delivery
How to Start a Return Email us at denhiveltd@gmail.com with your order number and reason for return. We will respond within 1–2 business days with return instructions. Do not send items back without prior approval.
Return Shipping Customers are responsible for return shipping costs unless the item received was defective or incorrect. We recommend using a tracked shipping service.
Damages & Wrong Items If your item arrives damaged or incorrect, contact us within 48 hours of delivery at denhiveltd@gmail.com with photos and we will resolve it immediately at no cost to you.
Refunds Once your return is received and inspected, we will notify you of approval. Approved refunds are processed within 3–7 business days to your original payment method. Please allow additional time for your bank to process the payment.
Exchanges To exchange an item, return the original and place a new order once the return is approved.
European Union Customers If your order is shipped to the European Union, you have the right to cancel or return your order within 30 days — without giving any reason — starting from the date you receive the last item in your order, including weekends and holidays. To exercise this right, contact us at denhiveltd@gmail.com or use the self-serve return option in your account. We will process your refund within 14 days of receiving the returned goods. Return shipping costs are the customer's responsibility unless the item was defective or incorrect. Please note: if items are handled beyond what is necessary to inspect them, we may deduct an amount reflecting any reduction in value.
Contact denhiveltd@gmail.com